Finalists
Most Effective Sourcing and Partnerships Strategy
- Barclaycard and Thomas Cook – The Thomas Cook Credit Card
- Buckles Investment Services – The Snowdonia Fund
- Lloyds TSB Group Procurement and Office Depot – Supplier Management of Office Products and Services
- TNT & RBSG – Hub & Spoke Solution
Most Effective Sourcing and Partnerships Strategy
- Barclaycard and Thomas Cook – The Thomas Cook Credit Card
- Buckles Investment Services – The Snowdonia Fund
- Lloyds TSB Group Procurement and Office Depot – Supplier Management of Office Products and Services
- Royal Bank of Scotland Group – TNT/RSBG – Hub & Spoke Solution
Best Corporate Social Responsibility Programme
- Aviva – Six-Steps.org
- BTA Bank – Banking
- first direct – Virtual Forest
- Foresters – Foresters & CLIC Sargent – Corporate Social Responsibility in the Community
- Tax Incentivised Savings Association – Trade Association for Tax Incentivised Savings (incorporating CTF's)
Most Effective Training Programme
- Barclays Bank – The Finance Academy
- Lloyds TSB Business Banking – Cultural Awareness Training for Relationship Managers
- Lloyds TSB Telephone Banking – Coaching Challenge
- National Savings and Investments – Just Ask Programme
- Northern Rock – CeMAP/CSP Training & Support Programmes
Most Effective Insurance Initiative
- AEGON Scottish Equitable International – 5 for Life
- Fortis – Solutions Centres – Motor Claims
- Fortis – Text2Insure/Voice Recognition
- MORE TH>N – Personal Customer Manager
- RBC Insurance – Wireless Road Adjustor
Most Promising New Product – Banks and Building Societies
- Alliance & Leicester – Premier 21 Current Account
- HSBC Bank – Commercial Card
- Lloyds TSB – Save the Change
- Lloyds TSB Group – Lloyds TSB Airmiles Duo Credit Card Account
- Yorkshire Building Society – Open Market Homebuy Scheme
Most Effective Back Office Initiative
- Blackhorse Finance – Collections Process and Admin
- Co-operative Financial Services – CFS Bank Customer Service Centre
- Lloyds TSB – Lean Performance Management Tool (LPM)
- Nationwide – iCRM Service Requests
- RBC Financial Group – Virtual Data Centre
Most Innovative Customer Service Programme
- Bank of Valletta – The Bank of Valletta Brand Promise Programme
- Key Trust Company – Holistic Service
- Legal & General – General Insurance
- Nationwide Building Society – Branch Network-Financial Services & Products
- Royal Bank of Scotland International – Greatest Centre in the World
Most Promising Financial Services Initiative
- Buckles Investment Services – The Snowdonia Fund
- Ecology Building Society – C-Change Mortgage
- Enterprise Group – EDGE
- New Leaf Financial Services – Stepping Stones™ to Mortgage Broking/Financial Advice
- Standards International – Provision of Training and Assessment for Financial Planners to International Standards
Best Marketing Initiative – Traditional Media
- Capital One Bank (Europe) – Identity Theft Assistance Campaign
- MORE TH>N & SFW – General Insurance
- Standard Life – Shareholder Communications
- SunGard – SunGard – Understanding MiFID
- The Royal Bank of Scotland – Sense Magazine
Most Innovative Application of Technology – Insurance
- Aviva – Six-Steps.org
- Foresters – FAST System
- Fortis – Text2Insure/Voice Recognition
- RBC Insurance – NEXUS Program
Most Effective Front Office Initiative
- Barclaycard and Thomas Cook – The Thomas Cook Credit Card
- Lloyds TSB – Your Business Online
- Lloyds TSB Telephone Banking – Front End IVR
- Mitsubishi UFJ Securities International – MUSI Real-time instrument price distribution
- Yorkshire Building Society – eConveyancer
Most Effective Delivery Channels Initiative
- Bank Leumi (UK) – leumi online
- CashTech Solutions (India) – Transact Remit
- Halifax Bank of Scotland – Extraordinary Sales Environment – Retail Banking
- JCB Finance – Master Agreement Emailed Schedules
- Yorkshire Building Society – eConveyancer
Best Marketing Initiative – New Media
- Birmingham Midshires – Direct Savings Account
- first direct – first direct interactive
- HSBC Bank – Personal Internet Banking – The Virtual Forest
- Standard Life Bank – Freestyle+®
- SunGard – Understanding MiFID
Excellence in Compliance and Regulatory Control
- Enterprise Group – EDGE
- Lloyds TSB Telephone Banking – Compliance Toolkit & Database
- Lloyds TSB Telephone Banking – Accounting for Risk
- Lloyds TSB Telephone Banking – Loan Scripting
- Royal Bank of Scotland – Financial Services
Most Effective HR Strategy
- ABN AMRO – Competency Benchmarking Survey
- Barclays Business Banking Learning Team – The Best of the Best
- Blackhorse Finance – Collections Process and Admin
- Key Trust Company – Open HR Strategy
Best Direct Channels Initiative – Internet
- HSBC – Business Internet Banking
- HSBC Bank International – Online Segmentation of Premier Customers
- Newcastle Permanent Building Society (Australia) – ValID
- Standard Life Bank – Freestyle+®
- Yorkshire Building Society – Paperless Internet Mortgages
Most Effective Customer Segmentation Strategy
- HSBC Bank International – Online Segmentation of Premier Customers
- International Bank of Azerbaijan – LadiesClub/TeensClub and LadiesCard/TeenCard
- Royal Bank of Scotland – Financial Services
- Wesleyan Assurance Society – Business Segmentation Strategy
- Zopa – Social Lending
Most Effective Management Training Programme
- Darlington Building Society – Management Development Scheme (MDS)
- HBOS – Customer Relations Management Pathways
- Lloyds TSB Corporate Banking – Business Specialist Programme Corporate Banking
Best Customer Service Initiative
- International Bank of Azerbaijan – Internet Banking
- Lloyds TSB Asset Finance Division – Straight Talking Programme
- Lloyds TSB Telephone Banking – Voice of the Customer
- MORE TH>N – Personal Customer Manager
- Royal Bank of Scotland – Financial Services
Best Direct Channels Initiative – Mobile Phone
- Alliance & Leicester – Mobile Banking
- Banco Sabadell – Instant Broker
- Barclays Bank – Mobile Phone Banking
- Fortis – Text2Insure customer channel of choice
- Kiwibank – Mobile Banking
Most Innovative Application of Technology – Banks and Building Societies
- Close Invoice Finance – IDeal
- Lloyds TSB – Fraud Operations
- Lloyds TSB – CAFÉ (Capturing Feedback)
- Lloyds TSB Telephone Banking – Front End IVR
- Yorkshire Building Society – Paperless Internet Mortgages
Best Business Banking Initiative
- HSBC – Business Internet Banking
- HSBC Bank – Commercial Card
- Lloyds TSB – Corporate Personal Banking
- Lloyds TSB Commercial – Managing for Value
- National Australia Group – Connecting for Growth Programme
