Lloyds TSB Group Procurement and Office Depot - Supplier Management of Office Products and Services
Winners 2007
Congratulations to all the award winners!
Most Effective Sourcing and Partnerships Strategy
Best Corporate Social Responsibility Programme
Aviva - Six-Steps.org
Most Effective Training Programme
National Savings and Investments - Just Ask Programme
Most Effective Insurance Initiative
Fortis - Solutions Centres - Motor Claims
Most Promising New Product - Banks and Building Societies
Alliance & Leicester - Premier 21 Current Account
Most Effective Back Office Initiative
RBC Financial Group - Virtual Data Centre
Most Innovative Customer Service Programme
Legal & General - General Insurance
Most Promising Financial Services Initiative
New Leaf Financial Services - Stepping Stones™ to Mortgage Broking/Financial Advice
Best Marketing Initiative - Traditional Media
Capital One Bank (Europe) - Identity Theft Assistance Campaign
Most Innovative Application of Technology - Insurance
Fortis - Text2Insure/Voice Recognition
Most Effective Front Office Initiative
Lloyds TSB Telephone Banking - Front End IVR
Most Effective Delivery Channels Initiative
Yorkshire Building Society - eConveyancer
Best Marketing Initiative - New Media
Birmingham Midshires - Direct Savings Account
Excellence in Compliance and Regulatory Control
Lloyds TSB Telephone Banking - Compliance Toolkit & Database
Most Effective HR Strategy
ABN AMRO - Competency Benchmarking Survey
Best Direct Channels Initiative - Internet
HSBC - Business Internet Banking
Most Effective Customer Segmentation Strategy
Wesleyan Assurance Society - Business Segmentation Strategy
Most Effective Management Training Programme
Darlington Building Society - Management Development Scheme (MDS)
Best Customer Service Initiative
MORE TH>N - Personal Customer Manager
Best Direct Channels Initiative - Mobile Phone
Kiwibank - Mobile Banking
Most Innovative Application of Technology - Banks and Building Societies
Yorkshire Building Society - Paperless Internet Mortgages
Best Business Banking Initiative
Lloyds TSB Commercial - Managing for Value
Award for Overall Excellence
Alliance & Leicester - Premier 21 Current Account