Award Categories Contents
This year's award categories are as follows.
- Most Effective Insurance Initiative or New Product
- Has your organisation, group or division brought into fruition an insurance initiative, service, business practice or product since January 2008 that has made a measurable difference to your institution, its business and financial performance and/or brings substantial benefits to your customers? Tell us how your initiative has been successfully implemented, how it is making a difference to your business, and your future plans for it.
- Best Corporate Social or Environmental Responsibility Programme
- This award will consider all areas of corporate social responsibility - the reaching out of organisations past their traditional business boundaries into the communities where they operate, locally and globally. You should demonstrate how the programme makes a difference beyond the bottom line, for example impacting lives and places for good. These initiatives may also include green initiatives which have a positive effect on the environment.
- Best Marketing Initiative
- Effective communication with potential and existing customers about your products and services is challenging - a measured blend of art and science, which is vital to success. How has your marketing campaign stood-out from the competition and made its voice heard in the marketplace, and how have people responded to it? Tell us about your 2008/2009 marketing successes in any media.
- NEW Best PR and Communications Initiative
- This is a new award. These are challenging times for all companies involved in financial services. Tell us how you are using PR initiatives to enhance your position in the marketplace and the impact these initiatives are having on your organisation and/or stakeholders.
- Most Effective Channels Initiative
- Has your organisation transformed, improved or innovated in its channels and customer facing operations over the past year? What is your organisation doing to create a differentiated proposition? How did you go about it? Tell us the facts and figures that demonstrate the success of these changes giving your organisation an edge over the competition.
- Excellence in Governance, Risk and Compliance
- The global economic environment has focused attention on financial services and the governance, risk and compliance (GRC) structures critical to the good management of the industry. This award looks at how excellent GRC practice can be rooted into an organisation using a strategic, company-wide approach. Candidates for this award will be able to demonstrate how their overall strategy empowers staff and creates processes to meet the requirements of GRC.
- Most Effective Operations Management Initiative
- With the pressure on margins all organisations are refocusing on operations and how these vital functions can improve efficiency and impact customer experience. Has your bank, building society, insurance company, or IFA made innovative strides forward in the way you run your organisation? Who are the beneficiaries? We would love to hear what you have done, how you have done it and the measures you have used.
- Most Effective Partnerships Strategy
- In the fast moving financial services industry, many institutions are choosing to focus on core competencies while developing a partnership approach to delivering other aspects of their business. The Innovation Awards have recognised some outstanding partnerships over several years and with partnership activity remaining a strategic objective we would like to hear about a recent success in your organisation, how your initiative came to fruition and how it is positively impacting your business.
- Most Effective Cultural Transformation
- This award embraces successful transformation programmes across an organisation. Organisational Transformation is a necessity in the fast-paced markets of today, but the challenge is to create a programme that identifies the business performance goals, creates a strategy for change and that brings people on board in a positive way. Tell us about the impact of your transformation, the people/business challenges that were overcome and the benefits which the programme created.
- Most Innovative Application of Technology - Customer
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This award is supported by
- Most Innovative Application of Technology - Employee Systems
- Open to all financial services organisations, including data centres, we would like to hear about your 'light bulb' moments, where you have taken advances in technology and applied them in a way that has made significant differences to your operation. Tell us how you have used technology innovatively and describe how this has been successfully implemented into the running of your department, group or organisation, including the measures of success you adopted.
- Most Innovative Customer Experience Programme
- All financial services organisations state that customer service is vital, but this is not always evident to their customers. The Financial World Innovation Awards have a long history of great finalists in customer service and experience categories. Winners have led the way in dealing with their customers in a way that customers understand and appreciate, with positive impact on the way they do business and with direct benefits to the bottom line. How is your organisation leading the way in improving customer experience?
- Most Promising New Product - Banking
- Does your bank or building society have an interesting, innovative or cutting edge product or service (launched since January 2008) that has been successfully implemented and with great potential for ongoing success? This award welcomes entries that show successful product or service implementation and demonstrates its impact on the market and its financial success.
- NEW Most Promising Initiative - Financial Advice
- This is a new award. These are challenging times for customers trying to maximise their financial situation. How has your bank, building society, insurance company or IFA capitalised on this since the beginning of 2008 and created a win, win situation for customers and the organisation? Describe the results and highlight how your advisory strategy has benefited you and your customers.
- Technology Vendors - Most Innovative Financial Services Solution
- Financial service institutions rely on a complex structure to deliver complex products and processes to their customers. Have you, as a partner to this industry, developed an innovative software package, application, tool set or other IT solution for the financial services industry and successfully implemented it? This Award is primarily aimed at the suppliers/partners to the industry. If you can tell us why it is so successful and how your customer(s) and your organisation have benefited, then this award is for you.
- Best Payments Initiative
- Enormous structural and product changes continue apace in the payments industry. This award for cutting edge payment initiatives; those initiatives that provide faster, better or cheaper new or existing services to the users of payment services – quite literally everyone!. Tell us how you have done it, how the project/initiative has impacted the market and what your future plans are.
- ifs Award for Outstanding Innovation
- This award is presented at the Awards Ceremony to the entry that the judges feel best meets the Innovation, Change and Excellence principles on which the Financial World Innovation Awards are based.
